BUSINESS PROCESS ANALYSIS and DESIGN

AIM

This course defines concepts related to business processes and methods for business process analysis and design. It provides an understanding of the connection between having well-designed business processes and industrial engineering practices to increase efficiency and effectiveness.

CONTENT

This course contains; Process and Business Process Definitions and Concepts,Industrial Engineering and Business Process Analysis and Design,Business Process and Analysis and Design and Other Quality Programs,Business Process Analysis Tools and Techniques,Business process reengineering case study,Analysis of stakeholders and their expectations in business processes,Modeling Business Processes (flowcharts) ,Identifying Key Performance Metrics for Business Processes and Measuring Processes,Introduction to AS-IS vs TO-BE business process concepts,Determining Performance Criteria for Business Processes,Business Process Reengineering and design,The Importance of Business Processes and Technology, Business processes in terms of e-commerce,Final project presentations,Final Project Presentations.

1. 1

   1. Students define the concepts of process and business processes.

   Taught by: Discussion Method, Self Study Method, Inquiry-Based Learning, Lecture Method · Assessed by: Traditional Written Exam, Homework, Project Task

2. 2

   2. Students explain the definition of process analysis and design and the relationship of these concepts with quality management and similar programs.

   Taught by: Discussion Method, Self Study Method, Inquiry-Based Learning, Lecture Method · Assessed by: Traditional Written Exam, Homework, Project Task

3. 3

   3. Students evaluate process analysis and methods.

   Taught by: Discussion Method, Self Study Method, Project Based Learning Model, Inquiry-Based Learning, Lecture Method · Assessed by: Traditional Written Exam, Homework, Project Task

4. 4

   4. Students define the approaches to redesigning processes.

   Taught by: Discussion Method, Self Study Method, Project Based Learning Model, Inquiry-Based Learning, Lecture Method · Assessed by: Traditional Written Exam, Homework, Project Task

5. 5

   5. Students identify metrics to evaluate process performance.

   Taught by: Discussion Method, Self Study Method, Project Based Learning Model, Inquiry-Based Learning, Lecture Method · Assessed by: Traditional Written Exam, Homework, Project Task

WEEKLY PLAN

1. WEEK 1

   Process and Business Process Definitions and Concepts

   Preparation: Lecture Notes

2. WEEK 2

   Industrial Engineering and Business Process Analysis and Design

   Preparation: Lecture Notes

3. WEEK 3

   Business Process and Analysis and Design and Other Quality Programs

   Preparation: Lecture Notes

4. WEEK 4

   Business Process Analysis Tools and Techniques

   Preparation: Lecture Notes

5. WEEK 5

   Business process reengineering case study

   Preparation: Lecture Notes

6. WEEK 6

   Analysis of stakeholders and their expectations in business processes

   Preparation: Lecture Notes

7. WEEK 7

   Modeling Business Processes (flowcharts)

   Preparation: Lecture Notes

8. WEEK 8

   Identifying Key Performance Metrics for Business Processes and Measuring Processes

   Preparation: Lecture Notes

9. WEEK 9

   Introduction to AS-IS vs TO-BE business process concepts

   Preparation: Lecture Notes

10. WEEK 10

    Determining Performance Criteria for Business Processes

    Preparation: Lecture Notes

11. WEEK 11

    Business Process Reengineering and design

    Preparation: Lecture Notes

12. WEEK 12

    The Importance of Business Processes and Technology, Business processes in terms of e-commerce

    Preparation: Lecture Notes

13. WEEK 13

    Final project presentations

    Preparation: Project Presentations

14. WEEK 14

    Final Project Presentations

    Preparation: Project Presentations

ASSESSMENT

• Rate of Midterm Exam to Success30%
• Rate of Final Exam to Success70%

WORKLOAD

READING

• Laguna, Manuel; Marklund, Johan. Business Process Modeling, Simulation and Design; Prentice Hall, 2005.; Seppanen, Marvin; Kumar, Sameer; Chandra, Charu; Process Analysis and Improvement; McGraw Hill, 2005.; Harvard Business Review Case Studies; lecture slides, current articles and news pieces, other reading.

TEACHING STAFF

• Assoc.Prof. Yasin GÖÇGÜNCOORDINATOR
• Lect. Özgür EROL
• Assoc.Prof. Yasin GÖÇGÜN